Customer Experience Consultant

Bulgaria·Full-Time·Customer Service

Imagine yourself always staying ahead, pushing an entire industry forward and contributing to the development of one of the most dynamic blockchain-based companies in the world, redefining how financial services are conducted. This innovative company is Nexo - the world’s leading regulated digital assets institution with $12 billion in assets under management. 

Leveraging the best of the team’s vast experience in FinTech along with the power of blockchain technology, Nexo empowers over 1M+ people to harness the value behind their crypto assets shaping a new, better financial system. Thanks to our zealous team of more than 200 world-class specialists we are on the way to fulfill our mission – create the Bank of the Future. 

Our work is future-driven and for three years now we’ve been redesigning finance – disrupting the global financial system one bit at a time. This dynamic growth and innovative products lead to regular job openings for people who want to make a difference.

Today we are looking to hire a professional to join our growing team as a Customer Experience Consultant and:

  • Ensure customer satisfaction and ease in understanding and navigating our platform
  • Understand customers’ concerns, mitigate issues proactively and answer queries by email
  • Relay customer feedback to the relevant departments

We offer, among others:

  • Highly-competitive base salary & bonus options in Nexo tokens
  • Flexible working conditions & 25+ annual paid leave
  • In-depth induction training, personal & professional skills development programs
  • Additional health insurance & psychological consultancy
  • Free parking & electric bikes
  • Parties & team buildings

We are looking for candidates with: 

  • 1+ year experience in online B2C interactions
  • Excellent written communication skills in English
  • Proven ability to prioritize customer feedback and multitask among various channels
  • Exceptional attention to detail
  • Curiosity and strong desire to learn and grow
  • Ability to work effectively in a fast-paced startup
  • Willingness and readiness to work on shifts
  • Bonus points: understanding the blockchain space, terminology, trends & culture; experience in community management, fintech/internet-related sectors or the blockchain space

Nexo is growing. Apply today!



Бонуси и придобивки за екипа на Nexo

Хибриден начин на работа

Офис близо до центъра на София, възможност за работа от вкъщи, или комбинация от двете.

Почивка и активности

25 дни годишен отпуск, чести събирания в и извън офиса и два тиймбилдинга годишно.

Онлайн обучения

Възможност за онлайн обучения
в Udemy и други платформи.


Допълнително възнаграждение на база резултати и годишен дивидент.

Здравно осигуряване

Допълнително здравно
осигуряване от UNIQA.

Множество отстъпки

Отстъпки за заведения, компютърна
техника и други.


Multisport карта покриваща
разнообразни активности.


Паркинг до офиса.

Храна в офиса

Чай, кафе, плодове, ядки и други
здравословни храни и напитки.


Масажи на работното място.

Електрически велосипеди

Електрически велосипеди за екипа.