Кариери

Customer Support Agent

Bulgaria·Full-Time·Customer Service

About Nexo:

Nexo is the world’s leading regulated digital assets institution with $13 billion in assets under management

Nexo was born with the promise of redesigning finance. Three years on, we give millions of people worldwide access to fast, cost-effective, and tax-efficient funding — we have processed $50+ billion for over 2,500,000+ users in more than 200 jurisdictions around the globe.

Our reputation in the blockchain world is built on signature products — our Instant Crypto Credit Lines™ and Earn Crypto Interest suite. And this is only the beginning. 


Team and Culture:
We always stay ahead, solving complex problems for our constantly growing user base, and we have the customer reviews to show for. Humanising the face of finance, we’ve zeroed in on solving real issues for our users and found a great product market fit.

Our team is regularly featured on Bloomberg, CNBC, Yahoo Finance, Financial Times and many others to comment on pressing blockchain issues and market dynamics.

With a bold team of over 300 enthusiasts Nexo unlocks the power of crypto and forges the path to truly blockchain-based, deflationary, and limitless finance.

Do you imagine yourself always staying ahead?
Do you ever dream about pushing an entire industry forward?

Join us on a journey where you always stay ahead.


What You Will Be Doing:

  • Ensure customer satisfaction and ease in understanding and navigating our platform
  • Understand customers’ concerns, mitigate issues proactively and answer queries by email
  • Relay customer feedback to the relevant departments

What We Look For:

  • 1+ year experience in online B2C interactions
  • Excellent written communication skills in English
  • Proven ability to prioritise customer feedback and multitask among various channels
  • Exceptional attention to detail
  • Curiosity and strong desire to learn and grow
  • Ability to work effectively in a fast-paced startup
  • Willingness and readiness to work on shifts
  • Bonus points: understanding the blockchain space, terminology, trends & culture; experience in community management, Fintech/internet-related sectors or the blockchain space

Perks We Offer:

  • Attractive remuneration package
  • Annual bonuses 
  • Learning Hub
  • Hybrid way of work and work from home 
  • Inspiring atmosphere and innovative projects
  • Future career development in a global company leading the innovative blockchain space
  • Tailor-made personal benefits package — you want it, you get it
  • Daycare center for the youngest 
  • Wellness program including additional health insurance, Multisport card, sports activities, standing desks & protective glasses and many more
  • Free assorted healthy snacks and fresh fruits in the office
  • Weekly gourmet breakfast meet-ups
  • Free parking with a designated space, free electric bikes & public transport
  • Epic regular team buildings and parties

And so many more…


Кандидатствай

Придобивки

Бонуси и придобивки за екипа на Nexo

Хибриден начин на работа

Офис близо до центъра на София, възможност за работа от вкъщи, или комбинация от двете.

Почивка и активности

25 дни годишен отпуск, чести събирания в и извън офиса и два тиймбилдинга годишно.

Онлайн обучения

Възможност за онлайн обучения
в Udemy и други платформи.

Бонуси

Допълнително възнаграждение на база резултати и годишен дивидент.

Здравно осигуряване

Допълнително здравно
осигуряване от UNIQA.

Множество отстъпки

Отстъпки за заведения, компютърна
техника и други.

Multisport

Multisport карта покриваща
разнообразни активности.

Паркинг

Паркинг до офиса.

Храна в офиса

Чай, кафе, плодове, ядки и други
здравословни храни и напитки.

Масажи

Масажи на работното място.

Електрически велосипеди

Електрически велосипеди за екипа.